Services & Support
at a Glance
Managed Detection, Hunting, & Response Services
WatchTower
Reveal the unknown and mitigate risk with 24x7 managed threat hunting services tailored to maximize threat visibility.
Vigilance
MDR
Experience reliable 24/7/365 modern MDR service that delivers endpoint coverage with more signal less noise.
Singularity
MDR
Receive tailored 24/7/365 MDR service that provides end-to-end coverage for the endpoint and beyond.
DFIR
Establish a last line of defense with Digital Forensic Investigation, Incident Response (DFIR) management as well as Breach Response Readiness.
Support & Training Offering
SentinelOne GO
90-day guided onboarding and deployment advisory service to get started
Support Services
Multi-channel support based on your organization’s unique needs
Technical Account Management
Enterprise-grade support, personalized reporting, and advocacy
SentinelOne University
Live, on-demand, and on-site training for the Singularity Platform
Meet the Team
Global Support and Services
Sharon Elmashaly
VP Technical Services
TLV, Israel
- Technical Support
- Technical Account Management
- Professional Services
- Training
Jack Daniel
VP Customer Success & Operations
NH, USA
- Customer Journey
- Escalation Management
- Operations and Analytics
Warwick Webb
VP, Managed Detection and Response
VA, USA
- Vigilance MDR
- Singularity MDR
Drea London Petter
VP of DFIR
FL, USA
- DFIR
- Proactive Services
Steven Stone
SVP, Threat Intelligence & Managed Hunting
MT, USA
- WatchTower
- SentinelLabs
Chris Krebs
Chief Intelligence & Public Policy Officer
VA, USA
- PinnacleOne Security Strategy Advisory Services
- Customer Executive Briefings and Trainings
- Customer Crisis Advisory Support